Update as of October 10-11, 2019
Multiple customers have notified us that recently they received an additional email that appeared to be utilizing their Restaurant Depot contact information. We did not send these emails. Several emails that have been provided to us appear to come from the email domain “@econosoftinc.com”. The email subject line is “documents for” and the recipient’s name. The first line of the email references a “customer complaint” and includes a hyperlink. Similar emails from other domains, some of which reference unpaid invoices, have also been brought to our attention.
As always, if you don’t recognize the sender of an email, do not to open it or click any links. In addition, you should not respond or provide any financial information.
No action is necessary on your part. If you have concerns about your Restaurant Depot account, you can contact us through our online form located here.
We understand that on or about September 17, 2019, many of our customers received an email which incorrectly stated that they had a past due invoice and directed the recipient to an invoice payment screen.
This email was NOT sent by Restaurant Depot or Jetro Cash & Carry. If possible, delete it without opening or clicking any links. Most importantly, don’t provide any financial information in response to the email. At this time, we are not aware of any evidence or information to suggest that our customers’ financial information has been compromised.
If you did attempt to pay the invoice, speak to your financial institution and attempt to cancel any charges. The invoice payment screen was not operated by Restaurant Depot or Jetro Cash & Carry.
We are working to determine what led to this email being sent and hope to update you as soon as we have more information.
If you have concerns about your account with Restaurant Depot or Jetro Cash & Carry, you can contact us through our online form located here.
We apologize for the inconvenience, and we look forward to continuing to serve you.