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FAQ

Need to add or delete an employee on your account?
To add or delete an employee from your account, visit your local Restaurant Depot and speak to a receptionist at the welcome desk. 

Forgot your Password?
Under the membership tab click FORGOT PASSWORD, enter your email, member ID or User ID. You will receive an email with your password.

Forgot your User ID?
Under the membership tab click FORGOT USER ID, enter your email or member ID. You will receive an email with your User ID.

How can I change or update my User ID and Password which was set up by a former employee?
Send us an email and our customer service department will contact you to verify your account and help you reset the User ID and password.  Click on the CONTACT US tab on this site to send the email.

How can I update my address?
To change your business address visit your local Restaurant Depot and speak to a receptionist at the welcome desk.

I lost my membership card, how can I get a new one?
Visit your local Restaurant Depot and speak to a receptionist at the welcome desk. We will supply you with a new card.

How do I activate my online member benefits?
Click on “ACTIVATE YOUR ONLINE MEMBER BENEFITS”. Fill out the application to create a profile. After creating your online profile successfully you will be able to immediately login. 

Please Note:  If you signed up for membership online you already have a User ID and password. If you have made a purchase you will be able to access your online member benefits.

My zip code does not match.
If you moved and have not notified Restaurant Depot of your change of address, please enter the previous zip code we have on file at Restaurant Depot.  The next time you shop, ask the receptionist to key in your new address and zip code.  It will then be corrected on the website.

What if I need a company representative to contact me?
Click on the CONTACT US tab on this site to send an email.  One of our customer service representatives will contact you.

Can I download the flyer without registering my account?
Yes, you can download the flyer at any time.  Please follow these steps:
  1. On the right side of the Home Page, click on VIEW MONTHLY FLYER FOR MY LOCATION
  2. Select state and click on get store
  3. Select Store and click on get flyer
  4. Click on “Click here to download flyer”

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